How to Record a Voicemail Greeting for a Call Queue in RingCentral

To Record a Voicemail Greeting for a Call Queue in RingCentral:

1. Log in to the RingCentral online account.
2. Ensure the drop down next to the 9 dots icon says Call Queue Management.
3. Ensure the drop down to the left of Call Queue Management lists the queue name you wish to adjust work hours for. Click Settings. 
4. Under Voicemail & Notifications, under Work hours,  click Edit.
5. Under Set Greeting, choose Custom. You can elect to record the greeting using your Phone, your Computer Microphone, or you can import a file recorded using software such as Audacity. Follow the prompts to record your greeting/import your greeting. 
6. When finished recording/importing your greeting, click Done.
7. If you wish to set up an After hours greeting, click on the Atter hours tab and repeat the steps above. 

Related Links:

• RingCentral Call Queue Manager Index Article
• RingCentral Telephone Index Article