How to Mark a Call Queue Member Unavailable in RingCentral

1. Go to service.ringcentral.com
2. Enter your Butler email address and use Single Sign-on to log in.
3. Ensure that the dropdown in the upper right says Call Queue Management. If you are a queue manager for more than one extension, ensure the drop down to the left of Call Queue Management has the desired extension displayed (if not, change the drop down). 
4. Click on Settings. 
5. Click on Call Handling & Members. 
6. Under Primary Members, locate the desired member and toggle the switch to off (from blue to white). 
7. Click Save. 

Related Links:

• RingCentral Call Queue Manager Index Article