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How do I add an email address to the safe list in my spam filter? How do I block an email sender?

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TitleHow do I add an email address to the safe list in my spam filter? How do I block an email sender?
Resolution Description

Adding a Safe Sender:

  1. Access your spam filter by going to portal.proofpoint.com
  2. Log in using your full Butler email and Butler password
  3. Navigate to Settings > Quarantine > Allow List
  4. Click +Add in the top right corner
  5. Enter in the full email address of the person you wish to add as a Safe Sender. 
  6. Click Add

Adding a Blocked Sender:

  1. Access your spam filter by going to portal.proofpoint.com
  2. Navigate to Settings > Quarantine > Block List
  3. Click +Add in the top right corner
  4. Enter in the full email address of the person you wish to block. To block an entire domain, enter *@domain.com (ex: *@gmail.com)
  5. Click Add

To Edit or Remove Entries:

  1. Select the list from which you are removing the email (Allow List or Block List)
  2. Click the ellipses (options) to the right of the email address
  3. Click Edit Address or Remove from List


Related articles:

How do I release emails from my spam filter?
How do I request another Quarantine Digest email?
 
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