Why doesn't the Remember Me for 30 Days work in 2fa?

Why doesn't the Remember Me for 30 Days work?

The Remember Me for 30 Days checkbox is specific to the device and the web browser. Users who check the Remember Me for 30 Days box will only need to use 2fa once every 30 days, for that web service (e.g., my.butler.edu), per device and per browser. 

Exception: Instructor stations that have Deep Freeze on them (PB 150/156). These devices provide the user a new profile each time they log in. 

Examples of when Remember Me for 30 Days Won't Work:

• If I access my.butler.edu using Google Chrome on my Butler computer and I check the box for Remember Me for 30 Days, I will not need to use 2fa again for my.butler on my Butler computer using Google Chrome. However, if I access my.butler on my Butler computer using Mozilla Firefox, I would then have to authenticate with 2fa before accessing the site. 
• If I use a Private or Incognito page on my web browser, the Remember Me for 30 Days option does not apply.
• If I access my. butler.edu on a device and/or browser I have never used before, the Remember Me for 30 Days does not apply.

Additional Information:

• This feature is not supported when using Private or Incognito mode in a web browser.
• This feature is not supported when using mobile device web browsers. Users will typically see a "you must enable cookies" message when trying to check the Remember Me Box. 

Troubleshooting Steps:

Use of the Remember Me for 30 Days option does requite a browser cookie. In order for the feature to work, your web browser must allow cookies from your 2fa provider to be stored on your computer.
 

• Check your web browser to make sure you aren't deleting cookies automatically when closing your browser:
  • Chrome:
    1. Click the 3 vertical dots in the top right hand corner > Settings.
    2. Click Privacy and Security on the left side.
    3. Click Cookies and other site data.
    4. Turn off Clear cookies and site data when you quit Chrome (toggle to the left so it is gray and not blue).
  • Firefox:
    1. Click the Settings Navigation Drawer in the top right hand corner > Preferences.
    2. Click Privacy & Security on the left side.
    3. Scroll to the Cookies and Site Data section and make sure the "Delete cookies and site data when Firefox is closed" is unchecked. You do not need to save this feature.
  • Safari:
    1. Go to Preferences, then Privacy. 
    2. Under Prevent trackers from using cookies and website data to track you: deselect "Block all cookies."
  • Internet Explorer:
    1. Click the Settings Gear in the top right corner.
    2. In the Browsing History section make sure "Delete browsing history on exit" is not checked. If it is, uncheck it and click Ok. 
  • Edge:
    1. Click the 3 horizontal dots in the top right hand corner.
    2. Click Privacy and services in the left column.
    3. In the Clear browsing data section click Choose what to clear every time you close the browser.
    4. Make sure the Cookies and other site data is turned off (toggle button is to the left).