Butler Information Technology utilizes a third-party company to monitor Butler email. When a malicious message is detected, the system will quarantine the message for closer examination.
Automated notification emails are sent to users in two situations:
- When an email sent to them is suspicious and is quarantined.
- When a quarantined email is determined to be safe and is returned to the inbox.
If you receive a notification from noreply@proofpoint.com indicating a message sent to you was quarantined and you believe the message is safe, forward the notification to helpdesk@butler.edu and a case will be created for you.
Frequently Asked Questions (FAQ)
Q. Is this service in addition to our current spam filter? Will the current spam filter emails about emails being quarantined be replaced by this or is it a complimentary service to the spam filter?
A. Yes, this new service is complimentary to the spam filter messages you already receive. The system will send separate emails regarding spam which was blocked before delivery and spam/malware/phishing which was discovered and removed after delivery.
Q. I've received quarantine emails from two different services, do I have two different quarantine places to go look for quarantined emails?
A. No. Only a few Butler IT staff members have access to these quarantined messages.
If you have questions or concerns about any specific messages you receive, forward the message to helpdesk@butler.edu and a case will be created for you.
